We are an equal opportunity employer. All stages of the employment process will be based on merit, competence, performance and business needs.
The Client Experience (CX) Data Analyst role is both a strategic and facilitative role to help understand and articulate our customers’ feedback and experience around pain points, needs and best-in-class Client Experience that enable high customer satisfaction and business outcomes. The Client Experience Data Analyst will be responsible for using data analysis, interpretation, and reporting of data to improve client experience using the Net Promoter Score (NPS) System, conducting surveys and collate feedback from product teams and other stakeholders. He/She will need strong analytical skills to study numerous sets of data and draw accurate conclusions along with using the right tools for collecting Client Experience information for the organization.
The Facility Manager role is an integral part of the Operations Team. The role is responsible for ensuring the facilities within the company’s portfolio are fully functional at the required standard, while instituting and monitoring systems and processes to proactively address problems that may arise. He/She will maintain and manage the company’s buildings and assets, ensuring that they meet legal requirements and health and safety standard. This role requires the knowledge of general maintenance methods (routine, preventive and corrective maintenance), operating requirements, and safety precautions related to facilities management while deploying a practical, flexible, and innovative approach to work. In addition to the above the Facility Manager will also be required to function as a Property Manager for a specific property(s), responsible for the day to day management of the assigned property in line with applicable brand standards and operating procedures.
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